Shipping Q&A

Shipping Delays

What can I do if my package is lost? If the package is lost due to logistics, please send an email to Provide your order ID, we will check with the logistics. Once it is confirmed that your package is lost, we will resend you a new package or refund you. What can I do if the package does...

What is the shipping courier? How about the shipping time?

United States (except shipping address containing PO, APO, FPO or DPO Box, Puerto Rico) by USPS, UPS, Fulfillment by Amazon, shipping time is 3-5 days. For Hawaii and Alaska, the shipping courier is USPS, UPS, Amazon Logistics, and the shipping time is 7-9 days. For Germany, France, Italy, Spain, Canada, the UK, Sweden, and the Netherlands, the shipping courier is Amazon Logistics, and...

How much is the shipping cost?

Free shipping to all countries except Qatar and Kuwait. Tax policies vary from region to region. Orders placed in the US are not subject to tax. Other countries and regions may charge duties or taxes according to local policies. The customer is responsible for all charges charged during or after shipping, such as cross-border duties, taxes, duties, etc.

Which countries can we ship to?

United States, Colombia, South Korea, Mexico, Belgium, Canada, Saudi Arabia, United Arab Emirates, Hong Kong, Taiwan, Puerto Rico, Finland, Ukraine, Chile, Peru, India, Thailand, Israel, Ireland, Estonia, Austria, Australia, Brazil, Bulgaria, Poland, Denmark, Germany, France, Netherlands, Croatia, Latvia, Lithuania, Luxembourg, Romania, Malta, South Africa, Norway, Portugal, Sweden, Switzerland, Cyprus, Slovakia, Slovenia, Turkey, Spain, Greece, New Zealand, Hungary, Italy, UK, Vietnam,...