1. What can I do if my package is lost?

• If the package is lost due to logistics, please send an email to support@oladance.com. Provide your order ID, we will check with the logistics. Once it is confirmed that your package is lost, we will resend you a new package or refund you.

2. What can I do if the package does not arrive within 30 days?

• If your shipping address is in Peru, please be patient. Due to the remoteness of Peru, it usually takes 20 to 40 days. Parcels should arrive within 30 days of dispatch, except in Peru. If the estimated delivery time is exceeded, please email support@oladance.com.
• If the post office does not reach you when shipping, please contact us. We will provide you with the phone number of your local post office so you can contact your local post office to arrange a pickup.

3. What should I do if the package is returned due to no one picking it up?

• Please contact us to see if the package can be resent. If so, the package will be resent, but you will be responsible for the shipping cost.
• If the package is returned due to your absence, we will not be responsible for the related costs.

United States (except shipping address containing PO, APO, FPO or DPO Box, Puerto Rico) by USPS, UPS, Fulfillment by Amazon, shipping time is 3-5 days.

For Hawaii and Alaska, the shipping courier is USPS, UPS, Amazon Logistics, and the shipping time is 7-9 days.

For Germany, France, Italy, Spain, Canada, the UK, Sweden, and the Netherlands, the shipping courier is Amazon Logistics, and the shipping time is 4-9 days.

The EU (except Germany, France, Italy, Spain, UK, Sweden) shipping courier is the local postal service, and the shipping time is 5-19 days.

For New Zealand, the shipping courier is the local postal service, and the shipping time is 8-19 days.

Israel, Ireland, Estonia, Australia, Bulgaria, Poland, Latvia, Lithuania, Norway, Switzerland, Cyprus, Iraq, the shipping courier is local postal service, and the shipping time is 8-16 days.

For South Korea and Luxembourg, the shipping courier is the local postal service, and the shipping time is 8-14 days.

For Saudi Arabia and the United Arab Emirates, the shipping courier is the local postal service, and the shipping time is 8-13 days.

For Finland and Ukraine, the shipping courier is the local postal service, and the shipping time is 7-16 days.

For Pakistan, the shipping courier is the local postal service, and the shipping time is 6-16 days.

For Kuwait and Qatar, the shipping courier is the local postal service, and the shipping time is 6-13 days.

For Vietnam, Thailand, Indonesia, Philippines, Malaysia, Oman, the shipping courier is the local postal service, and the shipping time is 5-15 days.

 Hong Kong, China, Taiwan, China, the shipping courier is the local postal service, and the shipping time is 3-6 days.

Colombia, India, Brazil, the shipping courier is the local postal service, and the shipping time is 15-30 days.

For Mexico, Belgium, Chile, Malta, South Africa, Greece, and Puerto Rico, the shipping courier is local postal service, and the shipping time is 15-30 days.

For Peru, the shipping courier is the local postal service, and the shipping time is 20-40 days.

Free shipping to all countries except Qatar and Kuwait.

Tax policies vary from region to region. Orders placed in the US are not subject to tax. Other countries and regions may charge duties or taxes according to local policies. The customer is responsible for all charges charged during or after shipping, such as cross-border duties, taxes, duties, etc.

United States, Colombia, South Korea, Mexico, Belgium, Canada, Saudi Arabia, United Arab Emirates, Hong Kong, Taiwan, Puerto Rico, Finland, Ukraine, Chile, Peru, India, Thailand, Israel, Ireland, Estonia, Austria, Australia, Brazil, Bulgaria, Poland, Denmark, Germany, France, Netherlands, Croatia, Latvia, Lithuania, Luxembourg, Romania, Malta, South Africa, Norway, Portugal, Sweden, Switzerland, Cyprus, Slovakia, Slovenia, Turkey, Spain, Greece, New Zealand, Hungary, Italy, UK, Vietnam, Indonesia, Philippines, Malaysia, Singapore, Kuwait, Qatar, Bahrain, Oman, Iraq, Pakistan, etc.